Terms and Conditions

2.1 By using our Website or Services, you affirm that you are of legal age in your jurisdiction to enter into a binding agreement or have obtained parental or guardian consent.

2.2 We reserve the right to update, change, or replace any part of these Terms by posting updates and/or changes to our Website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Website following the posting of any changes constitutes acceptance of those changes.

3.1 We provide healthcare technology solutions including patient engagement, workflow automation, and AI-powered recommendations. Detailed descriptions of our Services are available on our Website.

3.2 We reserve the right to modify or discontinue any Service at any time without prior notice.

4.1 To access certain features of the Website or Services, you may be required to register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

4.2 You are responsible for maintaining the confidentiality of your account login information and are fully responsible for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

5.1 If you purchase Services, you agree to pay all applicable fees and charges as described on the Website.

5.2 All prices are quoted in Australian Dollars (AUD) unless otherwise specified, and include GST where applicable.

5.3 For international transactions, currency conversion rates and any associated fees will be determined by your financial institution.

5.4 We use third-party payment processors. By making a purchase, you agree to their terms and conditions. We are not responsible for any issues arising from the payment processor's services.

6.1 All Content on this Website, including but not limited to text, graphics, logos, images, audio clips, video clips, data compilations, and software, is the property of Ayni Health Pty Ltd or its content suppliers and is protected by Australian and international copyright laws.

6.2 You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Website, except as follows:

• Your computer may temporarily store copies of such materials in RAM incidental to your accessing and viewing those materials.
• You may store files that are automatically cached by your Web browser for display enhancement purposes.
• You may print or download one copy of a reasonable number of pages of the Website for your own personal, non-commercial use and not for further reproduction, publication, or distribution.

6.3 Fair Use Reproduction Clause for Publicly Available Materials and Links:

The Website may contain links to other websites, articles, or publicly available materials, or reproduce excerpts of such materials. These materials and links are provided solely for your convenience and information. We make reasonable efforts to attribute sources where necessary.

We assert that our use of publicly available materials, including text, images, and links to external websites, falls within the principles of “fair dealing” (the Australian equivalent of “fair use” in some jurisdictions) for purposes such as criticism, review, news reporting, research, and study, as permitted under the Copyright Act 1968 (Cth) of Australia, and equivalent international intellectual property laws.

If you believe that any material on our Website infringes upon your copyright, please contact us promptly at Help@ayni.health. We will investigate all such claims and take appropriate action, including, if necessary, removing the infringing material.

7.1 You agree to use the Website and Services only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the Website.

7.2 Prohibited conduct includes, but is not limited to:

• Engaging in any activity that is harmful, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable.
• Uploading or transmitting viruses or any other type of malicious code.
• Attempting to gain unauthorized access to any part of the Website, other accounts, computer systems, or networks connected to the Website.
• Impersonating any person or entity, or falsely stating or otherwise misrepresenting your affiliation with a person or entity.

8.1 The Website and Services are provided on an “as is” and “as available” basis, without any warranties of any kind, either express or implied.

8.2 We do not warrant that the Website will be uninterrupted, error-free, secure, or free from viruses or other harmful components.

8.3 We do not make any representations or warranties regarding the accuracy, completeness, reliability, suitability, or availability of the Content or Services.

9.1 To the fullest extent permitted by law, in no event shall Ayni Health Pty Ltd, its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your access to or use of or inability to access or use the Website or Services;
• Any conduct or content of any third party on the Website;
• Any content obtained from the Website; and
• Unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage.

11.1 While based in Australia, we acknowledge that our Services are accessible globally. However, these Terms are governed by and construed in accordance with the laws of New South Wales, Australia, without regard to its conflict of law provisions.

11.2 You agree that any legal action or proceeding relating to your access to, or use of, the Website or Services shall be instituted exclusively in the courts of New South Wales, Australia.

11.3 We make no representation that the Website or Services are appropriate or available for use in locations outside of Australia. Accessing the Website from territories where its content is illegal is prohibited. If you access the Website from a location outside of Australia, you are responsible for compliance with all local laws.

12.1 In the event of any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, or the use of the Website or Services, the parties shall first attempt to resolve the dispute through good-faith negotiation.

12.2 If the dispute cannot be resolved through negotiation, the parties agree to consider mediation or other alternative dispute resolution mechanisms before resorting to litigation.